Coordination service fee
Paid to us under a written service scope. It does not include hospital care or third-party costs unless expressly listed.
Understand costs before making commitments
We help organize questions, estimates and documents. Insurers determine coverage; hospitals determine and collect medical charges.
Three separate financial relationships
Keeping these relationships separate makes it clear who provides each service, who receives payment and which terms apply.
Medical charges
Consultations, tests, medicines, procedures and inpatient charges are paid directly to the hospital or its designated entity.
Third-party services
Accommodation, transport, nursing or translation follows the relevant provider's quotation and terms.
What we can do
Organize policy questions, request document lists, track pre-authorization communications and help compile available records.
What we cannot decide
We cannot determine eligibility, guarantee authorization, promise reimbursement or alter insurer and hospital terms.
What you should retain
Keep original invoices, itemized statements, payment confirmations, signed medical documents and insurer correspondence.